Ordering a guitar from Hooker Customs:
1. In most cases our guitars that are pictured in “The Shop” are the latest guitars that are available. Hooker Customs can reproduce similar models or custom guitars at both the clients request and at our discretion.
2. We will not build copies of existing manufactured guitars other than our own as this is an infringement of copyright laws.
3. Our main aim is to build guitars from good quality reclaimed wood. We want to protect the environment and keep our clients costs low.
4. A “one off guitar” is a “one off guitar” and a reproduction of an existing Hooker Customs model will not be an exact copy as no two of Hooker Customs guitar bodies are ever the same.
5. Hooker Customs also reserve the right to re use parts from other instruments. This will only be done if they are of a good useable quality and do not inhibit the usability of the instrument.
6. The cost of postage and packaging will vary according to the weight and size of the instrument. Hooker Customs will not pay for return P&P from the client, unless otherwise negotiated.
When ordering a custom built or a reproduction of our existing Hooker Customs models, we will discuss the full specification that the client requires and send a quote accordingly. Once you have confirmed and read our terms and conditions, Hooker Customs require a 40% non returnable deposit of the total original quote.
Paying this deposit confirms that you accept Hooker Customs Terms and Conditions and wish to go ahead with the construction of the instrument. This deposit is also for initial costs of parts and materials to start the build.
If the order is cancelled by the client at anytime during the build, Hooker Customs will retain this deposit in order to cover costs incurred.
Hooker Customs will endeavour to give an idea of when an instrument will be completed. Please note this can vary we get very busy with more than one order at the same time. Hooker Customs will keep the client updated during the build of an instrument. Hooker Customs will provide photos and email updates to the client. We advise clients to look closely at photos as these are the only way of us providing visual pictures of quality and spec. It is up to the client to alert Hooker Customs of any problems during construction regarding the dissatisfaction of the instrument or any changes to specification.
Any changes made to the instrument during construction will incur appropriate additional charges. These will either be made payable immediately or added to the total costs at the end of the build. Hooker Customs will make it clear to the client if these charges are to be applied.
When the instrument is completed an invoice will be sent to the client with the breakdown of costs minus the 40% deposit. This will need to be paid within 7 working days. Failure to do so without prior contact will result in the instrument to remain as property of Hooker Customs and may be sold on accordingly at Hooker Customs discretion.
After full cleared payment Hooker Customs will dispatch the instrument within 2 working days.
The instrument will be packaged in a hard or soft case, at the discretion of the client and your desired requirements. Estimated arrival dates will be provided as stated by Royal mail or other courier companies. Hooker Customs will provide the client with details to the best of our knowledge.
Hooker Customs shall have no liability to the client for any failure to deliver goods ordered or for any delays. Hooker Customs will not be responsible for any damage or defect to goods delivered, caused by any event or circumstance beyond its reasonable control.
Sales and Returns:
Hooker Customs are unable to accept returns on instruments unless they are faulty. In the event that the client does have a change in mind or decides they don't like the guitar, Hooker Customs are willing to discuss a resale or partial refund at our discretion.
We test all our guitars before dispatching to ensure that they are in full working order.
In terms of “set up” this is up to the client to specify when ordering; it is then the client’s responsibility to alter the guitar how they see fit after purchasing.
Hooker customs will not accept returns on the basis of how the instrument performs. If the guitar is faulty through no fault of the client, we will ask the client to return the instrument within 7 days of receiving the guitar. It must be returned in its original case and packaging, we will repair and return the instrument for free.
If, however the instrument is returned to us and no fault is found or we feel has been damaged by fault of a second or third party we will then discuss and return it to the client.
Hooker Customs is unable to refund postage costs incurred by our clients when returning guitars.
Instruments not returned within 7days of receipt are not the responsibility of Hooker Customs to repair.
If Hooker Customs offer a refund, this will be payable within 30 days of the returned instrument arriving back at the return address given. Refunded payments will only be returned in the original payment method.
Hooker Customs do not hold or share any personal details given to them by the client. Any personal information other than email address for further offers from Hooker Customs will be destroyed after purchase. Hooker Customs have the right to change terms and conditions without prior notice.